Box tape

Delivery

We’re dedicated to ensuring that your order reaches you in a timely and efficient manner. Below, you’ll find detailed information about our delivery process:

  1. Delivery Charges:
  • A shipping zone flat rate delivery charge is applicable to all orders depending on item, unless specified otherwise.
  • All orders of MVHR filters are free delivery.
  • Exclusions: Certain items, such as MVHR filters, benefit from free shipping. Some items do not qualify for free shipping, regardless of value. Trade account customers do not qualify for free shipping, unless quoted.
  • Customers in the Channel Islands (Postcodes JE*and GY*) will be charged a higher rate for delivery, quoted at checkout, on all non-MVHR filters.
  • Customers in Northern Ireland will be charged a higher rate for delivery, quoted at checkout, on all non-MVHR filters.
  • Due to their large size, media rolls incur a higher shipping cost that is calculated at checkout and varies by shipping zone.
  • Shipping zones are as follows: Zone 1 (UK Mainland), Zone 3 (Northern Ireland) and Zone 4 (Channel Islands).
  • All delivery charges are subject to change without notice. The price displayed at checkout is the final and correct delivery charge. Any other delivery prices shown elsewhere should be considered inaccurate and disregarded if advertised differently.
  1. Lead Time:
  • The estimated lead time for each product can be seen once you have selected all product attributes.
  • Orders will be shipped with the longest lead time item in one consignment.
  • Only MVHR filters are stocked, all other filters are made to order.
  • The estimated lead time does not include the day the item was purchased, and is counted from the next working day.
  • Orders should be delivered 1 to 2 working days after the dispatch.
  1. Shipping Partners:
  • We primarily use DPD, ParcelForce, FedEx and Royal Mail for delivery, but other couriers such as DX shipments might be used for bulkier items.
  • We provide a tracking reference when your order has been dispatched.
  1. Additional Fee for Residential Addresses:
  • For media rolls (measuring ~1 meter or above), if the delivery address is residential, an additional fee may apply.
  • This surcharge covers the specific handling required for larger items being delivered to residential locations.
  1. Collection Option:
  • You have the option to collect your order from our factory in Shaftesbury, Dorset.
  • Kindly arrange your collection with us in advance, so we can ensure your order is prepared and ready upon your arrival.
  1. Collection Procedure:
  • To arrange a collection, please get in touch with our team through the contact page or by emailing [email protected]
  1. Contact Us:
  • Should you have any inquiries or require assistance with your delivery or collection, please reach out to us.
  1. Accepting Terms & Conditions:
  • By placing an order and completing payment, you acknowledge and agree to these Terms and Conditions, and you are bound to comply with them in full.

Lead Time

The lead time for each item is displayed on the product page once you have selected all the attributes. You can also view the lead time of each item once you have added it to your cart. All orders will ship as one consignment, so they will be dispatched with the slowest lead time item. All lead times are estimated and subject to change, however, we will try to ship orders as soon as possible.

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Returns

  1. Return Eligibility and Timeframe:
  • Our return window extends for 30 days from the date your order is shipped.
  • We only accept returns on standard sized products, returns are not accepted on custom size products. All bag filters are considered non-standard products.
  • If you are unsure if an item is considered standard or custom, please contact us.
  • Products must be returned in their original, unused condition.
  1. Definition of Standard Sized Products:
  • Items purchased directly from our website are generally classified as standard sized products, please see below for exceptions.
  • Please note that all bag filters are an exception, as they are customised and made to order and cannot be returned.
  • Any of the custom size products, that feature a disclaimer before purchase, are considered final and cannot be returned.
  • Any product suffixed with act. or Actual is considered a custom size filter for which returns are not accepted.
  1. Return Condition:
  • Returned products must be in new, unused, and resalable condition.
  • All original tags, labels, accessories, and packaging should be included.
  1. Return Process for Bag Filters:
  • Bag filters, being custom-made, are not included under our standard return policy.
  • Please contact our customer service team to discuss any issues with bag filters.
  1. Initiating a Return:
  • To initiate a return, contact our customer service team by email.
  • Provide your order details, reason for the return and any relevant information.
  1. Shipping Costs:
  • Return shipping costs are the responsibility of the customer, except in cases of defective or erroneous shipments.
  1. Return Inspection and Processing:
  • Upon receiving your returned item, we will inspect its condition and compliance with our policy.
  • We endeavour to process returns within 2 business days after receipt.
  1. Refunds:
  • Approved returns will be refunded to the original payment method.
  • Refund processing time may vary based on your payment provider’s policies.
  1. Exchanges:
  • If you wish to exchange a product, please specify this during the return initiation process.
  • We will process exchanges after assessing the returned item.
  • Price differences are not normally refunded on customer‑error exchanges. Any exceptions are offered at our discretion as a goodwill gesture.
  1. Damaged or Incorrect Items:
  • In the event of receiving damaged or incorrect items, contact us within 48 hours of receipt.
  • We’ll arrange for return shipping and offer either a replacement or refund.
  1. Cancellation Policy:
  • If you need to cancel an order, please reach out as soon as possible.
  • Order cancellations are subject to their stage of processing.
  1. Contact Us:
  • For any inquiries or concerns related to our returns policy, contact our customer service at [email protected]
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Account Customers Terms and Conditions

  • Terms and Conditions for Account Customers to Filters Direct can be found here.